Returns & Cancellation Policy

Last updated: {TODAY}

This policy explains refunds, cancellations and order problems for the digital products sold on shop.amanouz.ma. It applies alongside your statutory consumer rights, which it does not limit.

1. 14-day refund window (files not downloaded)

If you have not downloaded any of the purchased files, you may request a full refund within 14 days of purchase, for any reason. Email contact@amanouz.ma from the address used at checkout with your order date; no justification is required.

2. Once files are downloaded

Because our products are digital content delivered immediately, downloads cannot be “returned”: under Article 16(m) of the EU Consumer Rights Directive the right of withdrawal is lost once delivery of digital content has begun, after your express consent at checkout. Refunds after download are therefore only available in the cases below.

3. Faulty or incomplete files

If a file is corrupt, incomplete, materially different from its description, or cannot be opened with the formats stated on the product page, contact us within 30 days. We will first attempt to fix or re-deliver the files; if we cannot, you receive a full refund. This does not affect any mandatory statutory rights.

4. Undelivered orders

If you did not receive your download links (neither on-screen nor by email within 10 minutes, after checking spam), contact us. We will re-deliver or, if we cannot deliver at all, refund you in full — including when your download window has lapsed.

5. Duplicate or mistaken purchases

Bought the same product twice, or the bundle plus a product it contains? Contact us within 14 days and we refund the duplicate in full.

6. Cancellations

• Completed orders cannot be cancelled once delivery has begun; they may qualify for refund under sections 1–3.
• Pre-orders (if ever offered) can be cancelled at any time before release for a full refund.
• Subscription or recurring billing: we do not currently offer subscriptions; if one is introduced, it can be cancelled at any time with effect from the next renewal, and this policy will be updated first.

7. How refunds are processed

Refunds are returned to the original payment method. Orders paid via PayPal are refunded through PayPal (typically visible within 3–5 business days; PayPal may take up to 30 days to reflect card charges). Orders placed through a merchant-of-record partner (for example Lemon Squeezy or Gumroad, when introduced) are refunded by that partner under this same policy — contact us first and we coordinate the refund for you.

8. Chargebacks

Please contact us before initiating a chargeback — we resolve genuine issues quickly and it protects your consumer record. Chargebacks filed contrary to this policy (for downloaded files without a fault) may be disputed with delivery evidence.

9. Contact

Returns and order support: contact@amanouz.ma — we reply within one business day. Postal: Amanouz, Av. du Président Kennedy, Agadir 80000, Morocco.